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FAQ
WE HAVE ANSWERS
Below are the most frequently asked questions, if there's a question you don't see. Feel free ask our team!
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It's my first time, what to you recommend?We recommend everything as it's all super yummy! But if we have to pick here's what we'd recommend for 1st timers... We'd recommend the s'mores flight as it includes 3 smaller s'mores rather than the standard larger s'more that we offer. You can select any 3 s'mores you'd like on the flight including the monthly special. For ice-cream, our sundaes and frozen hot chocolate are best sellers! Lastly, our s'mores cookies that are stuffed with a marshmallow is a must have as we sellout everyday!
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What is your most popular s'more?The O.G. is our number one seller naturally as it's a classic and you can never go wrong with a classic. Other popular flavors are the Salty Ex, Samoa, Churros & Chocolate, Hazelberry and PB&J. If you're looking for something super unique and not afraid of bacon, the the Elvis is a must!
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I'm not a fan of dark chocolate, am I able to substitute with Milk Chocolate?Absolutely, let us know and we're happy to make that happen!
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I noticed some of the s'mores do not include chocolate, can I add that?Absolutely, you can add a bar of Milk, Dark or Cookies n' Creme to any s'more for an additional charge.
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Do your s'mores come with ice-cream?Our signature s'mores do not include ice-cream. If you're looking for s'morefide ice-cream, we'd recommend our Arctic S'more. It's basically our version of an ice-cream sandwich. You choose your graham cracker flavor (Classic, Churro or Chocolate), choice of ice-cream flavor topped with toasted marshmallow fluff. PRO TIP: You can add a bar of chocolate to any arctic s'more for an additional charge. You can choose from Milk, Dark or Cookies n' Creme.
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Are you s'mores vegan, vegetarian, gluten free, dairy free, sugar free, etc?No, we take inspiration from our ancestors and make everything using real butter, sugar, milk and flour, just the way grandma did it! For dietary information, please click here.
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Do you offer coffee?We do not offer a coffee menu, for drink options click here.
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Do you offer samples of your ice-cream?Yes, please ask our s'moreologists!
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Do you accept cash?We are cashless, meaning we do not accept cash as a form of payment. You can pay for your order using debit or credit cards, apple pay, google pay and cash app. For more information on why we do not accept cash, please click here.
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Do you have a public restroom?We do not have a public restroom, our sincere apologies.
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Why is your parking lot small?Believe it or not, we started from a pop-up tent! We are family owned business and worked really hard to open up our very first brick and mortar shop. We know it's not a best parking lot, however we're super grateful to even have 4 parking spots. On the weekends we have parking attendant to help guide traffic and double park vehicles to fit more cars and ensure everyone is safe.
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Does your shop have seating?Our shop features an outdoor patio with seating for up to 12.
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Do you allow dogs on your patio?Yes, as long as dogs are friendly and play well with others.
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Who owns S'moreology, is it franchise?S'moreology is a family, hispanic and woman owned business! The founders are Noelle & Amy Ramirez, a married couple native to Northeast Los Angeles who began S'moreology in 2018 in their home kitchen and started their business at local outdoor events and festivals in the Los Angeles area. They were able to grow their business slowly and open their very first brick in mortar in West Covina on June 10th, 2021.
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